IMPORTANT: Note that all global bans issued by us are valid by default. While we carefully investigate every case, please understand that we will not manually re-confirm the validity of your ban to you. Therefore, if we don't get back to you within the next 72 hours you can assume that your global ban is valid and will not be lifted by us. Sending the same request multiple times will not accelerate our reviewing process in any way. Also, note that we will not disclose any details (including internal evidence) about your ban.

If you are globally banned without having attempted to cheat, please include your exact (!) global ban ID and the name of the game. The ID is shown in your global ban message ("Global Ban #ID"). Without it we won't be able to process your request.

If you did attempt to cheat please understand that your global ban will not be lifted by us. We do not accept any excuses for why you used cheats. Cheating is forbidden on all BE servers, so if you failed to comply with that rule you will have to live with the consequences. Global bans are permanent and no exceptions will be made.

If you are globally banned from ArmA 2 / OA (including the DayZ mod) without ever having attempted to cheat it is safe to assume that your cd-key was stolen and used by a cheater in the past. We will not be able to lift such bans, and unfortunately, while BI support was able to help most victims in the past, due to GameSpy's shutdown they are no longer able to do so either. In any case, a new Steam account is required to be able to play on BE-enabled servers again. Note that new global bans are no longer based on cd-keys and hence affect your entire Steam account (see below).

If you are globally banned from Arma 3 or DayZ (standalone) note that your entire Steam account is banned from our system. Please understand that we cannot lift your ban even if your account was hacked or used by someone else. The safety of your account is your responsibility and we cannot assist you with that. Note that this is solely a BE policy, so you can still play both games on BE-disabled servers. If you have trouble doing so please contact the game support.